Frequently Asked Questions

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Wh​ere c​​​an I purchase CFGI eLearning products?

The four CFGI eLearning courses described below are available to purchase in the SHRMstore.  The courses include the full six-module course, "The RO and ARO Roadmap for Administering J-1 Exchange Visitor Programs," as well as three of the modules available for individual purchase separately.  You can purchase by clicking on the links below:

  • The RO and ARO Roadmap for Administering J-1 Exchange Visitor Programs
  • Exchange Visitor Program Administration
  • Managing the Exchange Visitor Program Lifecycle
  • Employment Law and Exchange Visitor Programs

What eLearning products are for sale?

There are four CFGI eLearning products available for sale.

A full six-module course:


The RO and ARO Roadmap for Administering J-1 Exchange Visitor Programs

Estimated Course Length:  Approximately 5 hours

This six-part online course introduces critical skills and knowledge that Responsible Officers (RO) and Alternate Responsible Officers (ARO) need in order to successfully operate a J-1 Exchange Visitor visa program and support exchange visitors coming to the United States in a variety of roles. By participating in the course, attendees will gain the range of tools needed to perform everyday RO or ARO duties and meet the compliance requirements necessary for administering Exchange Visitor Programs.

The course includes six key learning modules:

  • Origin and Overview of Exchange Visitor Programs
  • Exploring Exchange Visitor Category Types
  • Managing the Exchange Visitor Program Lifecycle
  • Exchange Visitor Program Administration
  • Introduction to SEVIS
  • Employment Law and Exchange Visitor Programs

The full course will primarily focus on the following categories of the Exchange Visitor Program: Alien Physician, College/University Student, Intern, Research Scholar/Professor, Short-Term Scholar, Specialist, Summer Work Travel, and Trainee.

After completing this six-part course, ROs and AROs will be familiar with: typical Exchange Visitor Program processes and program management activities; important resources required to research questions related to an Exchange Visitor Program; and helpful tools required to manage an Exchange Visitor Program. Upon completion of the full course and passing a final assessment, you will receive your Certificate of Achievement.

Important User Information: The sections of this course must be completed in sequence. You will not be able to move on to the next section until you have watched the previous section in its entirety. Once all sections are completed, you will be prompted to take a post-test. Upon passing the post-test you will receive your Certificate of Achievement.

In addition, three of the modules are being sold as a la carte courses:

Managing the Exchange Visitor Program Lifecycle

Estimated Course Length:  Approximately 90 minutes

This a la carte online course introduces critical skills and knowledge needed to support J-1 exchange visitors coming to the United States in a variety of roles. The module gives learners the tools that ROs and AROs will need to assist exchange visitors before, during and after their stays.

The pre-arrival review segment allows the learner to: recall strategies for quickly determining participant eligibility for a J-1 program; identify common J-1 participant eligibility issues; recall best practices for J-1 programs to assess participants' English proficiency; recall compliance issues associated with participant funding, fees, insurance and housing; list common travel tips for J-1 participants; and identify critical document handling best practices for participants.

Key topics include:

  • Who, What, Where and When
  • Eligibility Based on Program Category Requirements
  • English Proficiency
  • Funding
  • Fees
  • Insurance
  • Housing
  • Transportation
  • Document Issuance

The post-arr​ival review segment allows the learner to: recall sponsor requirements for checking in new participants; describe best practices for orienting a participant to the program; list participant rights and responsibilities during a visit; recall the importance of consistent program monitoring; and list common considerations when participants exit a program.

Key topics include:

  • Check-in Procedures
  • Managing Participants Improperly Classified at Port of Entry
  • Orientation
  • Monitoring
  • Returning Home: End of Program Issues

Important User Information: The sections of this course must be completed in sequence. You will not be able to move on to the next section until you have watched the previous section in its entirety. Once all sections are completed, you will be prompted to take a post-test. Upon passing the post-test you will receive your Certificate of Achievement.

Exchange Visitor Program Ad​ministration

Estimated Course Length:  Approximately 45 minutes

This a la carte online course introduces critical skills and knowledge needed for managing a J-1 Exchange Visitor Program in compliance with federal regulations and program requirements. The course will cover how to work with the Department of State and perform common administrative tasks to keep a designated program running smoothly — all with the ultimate aim of providing exchange visitors a safe and beneficial stay in the United States.

Key topics include:

  • Obligations and Accountability to the Department of State
  • Appointment of Responsible Officers and Alternate Responsible Officers
  • Annual Report
  • Re-Designation DS-3036
  • Amend Program Designation DS-3037
  • Program Audits
  • Record Retention

Important User Information: The sections of this course must be completed in sequence. You will not be able to move on to the next section until you have watched the previous section in its entirety. Once all sections are completed, you will be prompted to take a post-test. Upon passing the post-test you will receive your Certificate of Achievement.

Employment Law and Exchange Visitor Programs

Estimated Course Length:  Approximately 45 minutes

This a la carte online course introduces the important intersections between the J-1 Exchange Visitor Program and U.S. employment law. There are numerous work-related issues sponsoring organizations must take into account to ensure visitors are protected and comply with state and federal regulations — all with the ultimate aim of providing exchange visitors a safe and beneficial stay in the United States.

This course will focus on the following categories of the Exchange Visitor Program: Alien Physician, College/University Student, Intern, Research Scholar/Professor, Short-Term Scholar, Specialist, Summer Work Travel, and Trainee.

The course will allow the learner to: define the essential J-1 participant employee/employer relationship; identify best practices for working with human resources departments; recall how to properly categorize interns and trainees; recall when an I-9 is required for a participant; and utilize an online search to answer employment-related questions.

Key topics include:

  • Assessing the Working Relationship
  • Compliance Basics for Employees
  • Employment Authorization
  • Researching Questions
  • Asking for Help
  • Working with Human Resources

Important User Information: The sections of this course must be completed in sequence. You will not be able to move on to the next section until you have watched the previous section in its entirety. Once all sections are completed, you will be prompted to take a post-test. Upon passing the post-test you will receive your Certificate of Achievement.

Who is the intended audience for these eLearning products?

The products are designed specifically for the Responsible Officers (RO) and the Alternate Responsible Officers (ARO) who operate a Department of State designated J-1 Exchange Visitor Program and support visitors coming to the United States in a variety of roles.  To learn which organizations are designated sponsors of the J-1 Exchange Visitor program, please visit http://j1visa.state.gov/participants/

What is the J-1 visa?

The J-1 Visa is a type of U.S. non-immigrant visa provided to individuals participating in the U.S. Department of State's Exchange Visitor Program.  For over 50 years the Exchange Visitor program has been a public diplomacy tool of the United States designed to facilitate short term educational and cultural exchanges.  To learn more about the J-1 visa and the Exchange Visitor Program, visit http://j1visa.state.gov/

How much do the eLearning products cost?

Each of the four online courses has a different cost for CFGI and SHRM members and nonmembers.

The cost of each of the online courses is as follows:

  • CFGI or SHRM member price for the full six-module course: $299
  • Nonmember price for the full six-module course: $449
  • CFGI or SHRM member price for any of the three a la carte modules: $79 each
  • Nonmember price for any of the three a la carte modules: $119 each

How do I pay for the eLearning products?

All four courses are available for purchase online via the SHRMStore. To purchase online, payment via credit card will be required.

Can I​ receive a refund?

Customers are entitled to a 100% refund as long as:

  1. A refund is requested within two business days of purchase
  2. No course certificates have been issued

No refunds, full or partial, will be granted if the refund request is submitted after two business days from the date of purchase. If you need a refund please contact shrm.elearning@shrm.org.

How​​​ long do I have to access an eLearning course?

The full six-part online course and any of the three a la carte online courses listed above are available for individuals to start up to one year after the purchase date.

How long ​​​do I have to complete an eLearning course?

Course access is valid for one year from the date of purchase

Is there a certificat​e for eLearning course completion?

Upon completion of the full course and passing a final assessment, the learner will receive a Certificate of Achievement.

Are the eLearning courses available for S​​HRM re-certification?

Up to five SHRM CP/SCP re-certificati​on credits are available for the full six-part course. The three a la carte courses will not be available for SHRM CP/SCP recertification credits. If you have questions please contact shrm.elearning@shrm.org​